Frequently Asked Questions

A domain name is your digital address in the vast online world. For example, our domain is ‘EmpireBase.co’. Every domain has two parts: the main name (like “empirebase”) and the extension (like ‘.co’). Each domain is unique – when you claim one, it becomes your foundation for growth.

The extension, known as the TLD (Top-Level Domain), is like your brand’s signature. Common ones include .com, .co.uk, or .net, but you can also choose niche options like .club, .london, or .store to truly represent your digital venture.

At Empire Base, we provide a diverse selection of domain extensions for visionaries like you. Our domain search tool helps you find the perfect name and extension to establish your online presence.

We offer various types of Top-Level Domains:

Generic Top-Level Domains (gTLDs): These are alternatives to traditional extensions. Choose practical options like .tech, .web, and .club, or stand out with unique suffixes like .life or .xyz. Some gTLDs have specific requirements, like .archi for architects.

Country-code Top-Level Domains (ccTLDs): These represent specific countries. For example, .uk for the United Kingdom or .mx for Mexico. Some have residency requirements, while others are open to all.

Think of your domain as your business’s address in the digital world. Websites reside on internet servers, identified by IP addresses (like 92.51.159.41). Domain names translate these complex numbers into memorable text, making it easy for your audience to find you.

The Domain Name System (DNS) makes this possible. With Empire Base, you’ll get full DNS control, allowing you to manage your digital presence effectively.

When establishing your digital presence:

• Keep it concise and memorable – around 10 characters
• Incorporate your business name or services
• Ensure it’s easy to spell and pronounce
• Avoid special characters or punctuation
• Choose a relevant extension (e.g., .UK for a British business)

Don’t worry, ambitious entrepreneur! Empire Base offers a vast selection of domains.

Use our domain search tool to discover creative combinations and extensions. Your perfect digital address is out there!

Certainly – you have full control over your digital assets.

Simply access your Control Panel, navigate to Domain Names, select the specific domain in the list shown, go to its options, and turn off “Auto Renew”.

Absolutely! To establish a professional email address like yourname@yourdomain.com, you’ll need an Empire Base mailbox.

We offer three ways to access your business correspondence:

1. Empire Base Webmail – Access your emails from anywhere in the world.
2. Email Client – Receive emails through your chosen software like Outlook or Apple Mail.
3. Mobile Device – Stay connected on the go, managing your digital presence from anywhere.

Growing your digital presence is easy with Empire Base. First, inform your current domain provider of your intent to transfer. Then, access your Control Panel to initiate the transfer.

Transfer procedures vary slightly depending on the domain type, but don’t worry – we provide detailed guides for each scenario. We even offer free transfers for select domains, making your transition to Empire Base smooth and efficient.

Shared Hosting is like renting an apartment in a building. You get your own space on our server, sharing resources with other websites. It’s perfect for small businesses just starting their online journey.

While not as speedy as dedicated setups like VPS, our Shared Hosting offers a range of plans with different processing powers. We have options from 50% 1vCPU up to 4vCPU, so you can choose the speed that fits your needs and budget.

We take security seriously! While no system is 100% foolproof, we do everything in our power to keep your site safe. Plus, we offer daily backups, so if anything goes wrong, we can help you restore your site quickly.

Unlike some hosts, we don’t allow multiple sites on one plan. Why? Because we believe each site deserves its own resources for better security and performance. It’s our way of ensuring your site runs at its best.

Great news if your site takes off! Our plans are designed to handle varying levels of traffic. If you outgrow your current plan, we can easily help you upgrade to a more powerful option or even transition to VPS hosting.

Our plans start at just £3.49/month and go up to £18.99/month ($24.49) for our most powerful option. Each tier offers different levels of power and storage to suit your needs.

Not at all! Our Shared Hosting is designed to be user-friendly. We provide easy-to-use tools for managing your site, and our support team is always ready to help if you need guidance.

Absolutely! As your business grows, we make it simple to upgrade to more powerful plans or even transition to VPS hosting. Your online empire can expand without headaches.

We’re here to help! We’ll work to resolve issues with your email accounts, keep your hosting secure, and ensure your site stays online. If you accidentally damage your site, we may be able to help, though some situations might involve additional fees.

Very quickly! Once you sign up, your hosting account is typically ready within minutes. With our user-friendly tools, you can have a basic website up and running in no time.

Our two lowest tiers are hosted in London. For our two higher tiers, we offer servers in both London and Virginia. This setup can boost site speed for visitors in these locations.

Choose Empire Base for Shared Hosting if you want a reliable, secure foundation for your online empire. We offer fair plans, dedicated resources for each site, and a support team committed to your success. With us, you’re not just getting hosting – you’re getting a partner in your business growth.

VPS hosting is like having your own mini-server. It’s a step up from shared hosting, giving your website its own dedicated resources for better performance and flexibility.

Unlike shared hosting, VPS gives you dedicated resources for better performance. However, our VPS plans focus on websites and web apps, not email hosting. You might need a separate email hosting plan for your business communications.

Not with us! We offer managed VPS hosting, handling all the technical stuff like Linux updates, security patches, and even WordPress installations. You focus on your business; we’ll take care of the tech.

VPS is great for a wide range of uses. Most of our clients use it for faster WordPress hosting, but it’s also perfect for custom PHP apps and websites that need more power and flexibility.

Absolutely! As your empire expands, so can your VPS. Just raise a support ticket, and we’ll discuss upgrading your plan to match your growing needs.

Very secure! VPS is more contained than shared hosting, reducing risks. We also enforce secure file transfers (SFTP only), adding an extra layer of protection for your data.

We manage most aspects for you, but we’re flexible. Need more control? We can grant SSH access for your developers if needed. Our goal is to provide the right balance of control and hassle-free management.

Our managed VPS plans range from £29.99 ($38.99) to £99.99 ($129.99) per month for our most typical configurations. Each tier offers different resources to match your needs.

Comprehensive support! Since we’re managing the server for you, we’ll handle pretty much everything you need. Consider us your dedicated tech team, always ready to help.

Yes, you can host multiple sites on one VPS. Just keep in mind that they’ll share the VPS resources, so a traffic spike on one site could affect the others. We can help you plan the best setup for your needs.

Choose Empire Base for VPS hosting if you want the power of a virtual private server without the technical headaches. We offer managed services, flexible resources, and dedicated support to help your online empire thrive. With us, you get enterprise-level hosting tailored for growing businesses.

We offer three levels of protection: MaxCare (comprehensive monthly service), InfiniClean Insurance (annual malware removal coverage), and Malware Strike Team (emergency one-time cleanup).

MaxCare is our most comprehensive solution, including daily cloud backups, round-the-clock monitoring, automated security patching, AI-powered malware detection and removal, and ongoing performance optimizations.

With MaxCare, we perform daily cloud backups of your WordPress files and database, storing them for 90 days.

MaxCare is a monthly service providing comprehensive protection and maintenance. InfiniClean Insurance is an annual plan focusing specifically on unlimited malware removal without the additional features of MaxCare.

Yes, if you handle your own updates and backups but want protection against malware, InfiniClean Insurance provides unlimited annual malware removal coverage.

We’ll swiftly contain and eliminate infections and damage from your site, usually within 24 hours, no matter how many times it happens during your coverage year.

If your site is currently infected, you need our Malware Strike Team service. This is a one-time emergency cleanup to remove existing malware and restore your site’s security.

With MaxCare, we can typically restore or clean your site within minutes using our automated systems. For InfiniClean Insurance and Malware Strike Team, we provide same-day service, typically within 24 hours maximum.

The Malware Strike Team service includes a detailed website scan, full infection removal, security enhancements, and blacklist removal if necessary.

Absolutely! After the Malware Strike Team cleans your site, we recommend switching to either MaxCare or InfiniClean Insurance for ongoing protection.

No technical knowledge is required. Our team handles all the complex security tasks, allowing you to focus on your business.

With MaxCare, we perform weekly WordPress core updates and daily theme and plugin updates for security. This isn’t included in the other two services.

MaxCare provides continuous monitoring and rapid response. Both InfiniClean Insurance and Malware Strike Team guarantee same-day service within 24 hours for malware issues.

Yes, all our services work in the background and don’t interfere with your ability to manage and update your site content.

Our Malware Strike Team service includes blacklist removal. For MaxCare and InfiniClean Insurance customers, we’ll work to remove any blacklisting as part of our malware cleanup process.

Not at all! Our WordPress protection services are available regardless of where your site is hosted. Whether you’re with us or another provider, we’re here to safeguard your site. Our team can seamlessly integrate our security and maintenance solutions with any hosting environment, ensuring your WordPress site stays protected wherever it lives online.

It’s a high-performance hosting solution where we host your WordPress site on our VPS servers, handle all technical aspects, and include our MaxCare protection plan as standard.

Managed WordPress hosting offers superior performance, enhanced security with MaxCare, and expert WordPress-specific support. We handle all the technical details, allowing you to focus on your content and business.

Our package includes VPS hosting, MaxCare protection plan, CDN bandwidth, and optional AnyCast DNS configuration for faster global propagation and DDoS protection.

We offer 4 tiers of plans to suit different needs and budgets, all powered by our high-performance VPS servers.

Not at all! We offer free migration services to move your existing WordPress site to our Managed WordPress hosting seamlessly.

With VPS-based hosting and CDN, you can expect significantly faster load times compared to standard shared hosting, especially for visitors across different geographic locations.

The Content Delivery Network (CDN) caches your site content globally, reducing load times for visitors worldwide and helping handle traffic spikes.

AnyCast DNS, available when you register or migrate your domain with us, allows DNS changes to propagate globally within minutes, improves load times, and includes built-in DDoS protection.

Yes, daily backups are included as part of the MaxCare plan that comes standard with our Managed WordPress hosting.

Absolutely! You can easily upgrade between our 4 tiers as your traffic and resource needs increase.

Yes, we manage all WordPress core, theme, and plugin updates as part of our MaxCare plan included in Managed WordPress hosting. However, please note that for commercial themes or plugins, you need to maintain active licenses with their respective providers. We can’t update expired or unlicensed premium products, as this requires valid credentials from the theme or plugin developer.

Our Managed WordPress hosting includes the comprehensive MaxCare security suite, featuring malware scanning, removal, firewalls, and more.

Yes, our team of WordPress experts is available to assist you with any hosting-related questions or issues.

Certainly! You can use your existing domain or register a new one through us to take advantage of the AnyCast DNS feature.

Yes, we provide a staging environment for safely testing updates or changes before pushing them live.

The storage capacity can vary a bit depending on the data center and VPS provider we use to provision your Managed WordPress hosting. This is because different data centers and providers may have slightly different hardware configurations, even for the same VPS specs.

To ensure we’re always giving you the fastest, most reliable storage, we list a small range rather than a fixed number. But you can rest assured you’ll always get the maximum NVMe solid-state storage available for your plan, no matter which provider we use. Our goal is to give you the best performance possible.

The storage capacity listed for each Managed WordPress plan is the total raw storage on the virtual machine, before the operating system (Linux) is installed.

Once the OS is set up, it will use a portion of that total storage for its own files and processes. So the “before OS” figure represents the maximum total storage space for the entire VPS system.

After accounting for the space needed by Linux and other system files, the remaining storage will be available for your WordPress site, content, and databases. We want to be upfront about the total raw storage, even though the actual usable space for your WordPress will be slightly less.

We focus solely on email, without the added bloat of unnecessary software. Our plans are based on shared storage pools rather than per-user pricing, offering more flexibility and often better value.

We offer 6 plans, ranging from our entry-level ‘Carrier Pigeons’ to our high-capacity ‘Flock of Phoenixes’ package.

Unlike many providers who charge per user, our plans are priced based on a shared storage pool. This allows you to distribute storage among mailboxes as needed, often resulting in cost savings.

Our ‘Carrier Pigeons’ plan offers 5GB of shared storage for up to 10 mailboxes at just US$2.49 / £1.89 per month.

Absolutely! Our ‘Majestic Eagles’ and ‘Flock of Phoenixes’ plans offer 500GB and 2,000GB of storage respectively, with unlimited mailboxes.

The number of mailboxes varies by plan. Our two highest tiers offer unlimited mailboxes, while others have specific limits.

You can upgrade to a higher tier at any time if you need more storage or mailboxes.

Yes, all our email hosting plans include robust spam filtering, minimizing junk to keep your inbox more clean and secure.

Absolutely! Our email hosting is compatible with all major email clients and can be easily set up on smartphones and tablets.

Yes, we provide a user-friendly webmail interface so you can access your emails from any web browser.

We offer migration assistance to help you move your existing emails and contacts to our platform smoothly. We would need login credentials to any mailbox that you want to transfer so that the migration systems can perform the import.

Yes, you can use your own domain name with our email hosting, maintaining a professional appearance for your business communications.

We provide dedicated support to help with any email-related issues or questions you might have.

Our plans are billed monthly with no long-term commitment required, offering you flexibility.

We maintain high deliverability rates through proper server configuration, regular updates, and by following best practices in email hosting. We can also assist you with your DMARC records.

We offer six expert-led, AI-enhanced services: SEO Domination, AI-Powered Blog Post Creation, AI Chatbot Engagement, Voice-to-Blog Transformation, Voice-to-Social Content Amplification, and AI-Powered Visual Content creation.

Our SEO service covers 25-100 target keywords, includes 1-4 weekly blog posts, on-page optimization, high-quality backlinks, Google Business Page optimization, and more. We offer three tiers: Empire Starter, Empire Builder, and Empire Dominator.

All SEO packages include on-page optimization, blog articles with internal linking, high-quality backlinks, bad backlink disavowing, Google Business Page optimization and posting, and monthly reports for transparency.

We use AI to research, outline, and write blog posts optimized for your target keywords and industry. A human oversees and proofreads each post. We offer three tiers: Content Kickstarter (1 post/month), Content Builder (2 posts/month), and Content Authority (4 posts/month).

Yes, we can publish the approved blog posts directly to your WordPress site if you prefer.

We set up an AI chatbot on your website to handle customer queries 24/7, guide purchases, and boost engagement. The service includes initial setup, training, and embedding on your WordPress site.

We offer three tiers: Conversation Starter (2,500 messages/month), Dialogue Developer (10,000 messages/month), and Engagement Expert (50,000 messages/month). Each message counts as one back-and-forth interaction within a chat.

You record 3-10 minutes of audio, and we transform it into an SEO-friendly blog post. We offer three tiers: Idea Amplifier (2 posts/month), Thought Broadcaster (4 posts/month), and Knowledge Multiplier (8 posts/month).

Yes, we can publish the approved posts directly on your website for all Voice-to-Blog packages.

This service turns a 3-10 minute voice recording into multiple social media posts. We offer three tiers: Social Starter (1 amplification/month), Social Accelerator (2 amplifications/month), and Social Dominator (4 amplifications/month).

Each amplification produces 7-30 social media posts, depending on the duration and content of your voice recording. We always aim for a minimum of 7 posts per amplification.

We create and send you the posts, but you’ll need to schedule and publish them on your social media accounts yourself.

You describe the image you want and the style you prefer, and we use AI tools to create unique visuals for your blog, social media, or marketing materials.

For each image request, you’ll receive 3-6 AI-generated images to choose from. You can select your favorite to use.

We offer Visual Spark (1 request/month), Image Innovator (2 requests/month), and Visual Virtuoso (4 requests/month).

Absolutely! Our services are designed to work together seamlessly. We can help you create a custom package that best suits your business needs.

Absolutely! Our services are ideal for busy, time-strapped entrepreneurs who need affordable help and delegation relief. Whether you’re a solopreneur or running a small business, our scalable solutions are designed to free up your time and accelerate your online growth.

We’d be happy to discuss your specific needs, goals, and budget to recommend the most suitable service(s) for your business. Each service is designed to address common pain points for busy entrepreneurs. For more detailed information, check out our dedicated Growth page on our website.